Privacy Policy

Last updated: January 2024

Introduction

Solar-Vale Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solar-vale.com or engage with our services.

Please read this privacy policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Submit enquiry forms on our website
• Request quotations or consultations
• Subscribe to our communications
• Communicate with us via email

This information may include:

• Full name
• Email address
• Property address (for site assessments)
• Details about your energy requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Responding to enquiries and providing requested information
• Processing quotation requests and arranging consultations
• Delivering our installation and maintenance services
• Improving our website and user experience
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contractual necessity when providing services you have requested
• Legitimate interests in operating and improving our business
• Legal obligations under applicable laws

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations (subject to confidentiality agreements)
• Professional advisors including legal and accounting professionals
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes for processing.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

Solar-Vale Ltd
47 Colmore Row
Birmingham, B3 2AA
United Kingdom
Email: [email protected]